Return & Refund Policy

■ Returns

We accept returns within 30 days of delivery, provided all of the following conditions are met.

• All accessories are included and the packaging is in the same condition as when it was delivered
• No signs of use or wear, stains or odors. For clothing, the item must not have been washed
• The item has no damage or wear caused by your handling

■ How to Return

[Prior Approval Required]
If you would like to make a return, you must contact info@emikanorden.com in advance to receive our return approval and the return address.

We cannot accept or refund items sent back without prior contact and approval, or sent to any address other than the one we provided.

1. Email info@emikanorden.com with your order number, the reason for the return, and your name.
2. We will let you know whether your return can be accepted and send you the correct return address (our overseas warehouse in Asia). The sender address on the delivery label is not the return address.
3. After sending the item back, please send us the shipping receipt with the tracking number. We cannot be held responsible for items lost or damaged in transit, so please use a shipping method with tracking.
4. Once the item has been received and inspected at our overseas warehouse (this can take up to about 7 business days), we will finalize your refund.

■ Defective or Incorrect Items (48-Hour Rule)

If you receive an item with a manufacturing defect or damage from shipping, please email info@emikanorden.com within 48 hours of delivery. In this case, we will resend the correct item (exchange) and cover the shipping cost of the exchange.

When contacting us, please include all of the following:

• Order number
• A detailed description of the defect
• Photos that clearly show the defect
• A photo showing the entire item
• A video showing the defect
• A photo of the packaging as delivered

If we do not receive both photos and a video, we may be unable to confirm the defect and therefore unable to assist.

[If a Defect or Incorrect Item Is Confirmed]
We will review the information you send, and if we confirm the item is defective or was sent in error, we will send you the correct item. We cover all costs for this (including shipping), so there is nothing for you to pay.

If the size or color you want is out of stock, please contact us by email and we will help you individually.

[What Does Not Count as a Defect]
Variations that do not interfere with wear or use and do not affect the appearance when worn are not treated as defects. Examples include:

• Loose threads, stray threads, or lint in the seam allowances
• Normal variations in print placement and in how the pattern appears on each item
• Color differences from the product page images due to your monitor or photography conditions
• Slight weaving irregularities or creases on the fabric surface
• Slight differences in the placement of buttons or zippers
• Normal variations in texture in delicate materials
• Differences from the listed measurements within normal manufacturing tolerances

In these cases, the return will be handled under the terms for "Returns for Change of Mind."

Please note that if you contact us more than 48 hours after delivery, we may not be able to treat the issue as an initial defect.

For defective or incorrectly shipped items, the return fees and costs described under "Returns for Personal Reasons" do not apply.

■ Size Exchange Guarantee (30 Days)

If the item you received doesn't fit, contact us within 30 days of delivery and we will send you the same item in a different size.

• The replacement item itself is free of charge
• You pay only the shipping cost for the replacement item
• You do not need to send back the original item
• Limited to one item per order

[Conditions]
• The item is unused and unworn (for clothing, unwashed)
• You contact us within 30 days of receiving the item
• Exchanges are limited to a different size of the same item. We cannot exchange for a different item
• Final sale items, outlet items, and items marked as non-exchangeable on the product page are not eligible
• We may not be able to accept your request if the size you want is out of stock

To request an exchange, contact info@emikanorden.com with your order number, the product name, your current size and the size you'd like. Shipping costs for the replacement vary by item size, weight and other factors, and we will let you know the amount during the process.

■ Returns for Change of Mind

[Return Fee]
Returns for change of mind are subject to a return fee of 30% of the item price. This fee will be deducted from your refund.

If you choose to be refunded in store credit (credit you can use on future purchases), the return fee is reduced to 15%.

[Costs Paid by the Customer]
• Return shipping costs
• Duties, customs clearance fees and other charges incurred when sending the item back

We are unable to cover these costs.

[Items That Cannot Be Returned]
• Items with signs of use or wear, stains or odors (for clothing, items that have been washed)
• Items damaged, altered or repaired after delivery to you
• Final sale and outlet items
• Underwear
• Items marked as non-returnable on the product page

If inspection shows that any of the above applies, we cannot issue a refund. If you would like the item sent back to you, we will ship it at your expense.

■ Returns and Size Exchanges for Underwear

For hygiene reasons, we do not accept returns or refunds on underwear.

However, if the size doesn't fit, contact info@emikanorden.com within 30 days of delivery and we will send you the item in the correct size. In this case the replacement item itself is free, and you only pay the shipping cost for the replacement.

■ Order Cancellations

To ship orders quickly, we use an automated order-processing system: as soon as an order is received, processing for shipment begins and production of made-to-order items starts. In addition, our customer support and shipping departments operate separately, so we cannot accept cancellations once an order has been placed.

Changes to your order (including size, color, quantity or shipping address) may be possible depending on how far processing has progressed, but we cannot guarantee them.

Depending on when you contact us, cancellation may be possible as an exception. In that case, we will refund the order amount minus 10% to cover administrative and other actual costs.

Before confirming your order, please be sure to double-check your address, size and quantity.

If you notice an error in your order, please contact us at info@emikanorden.com as soon as possible. The sooner you contact us, the more likely we are to be able to make the change.

■ Refused, Unclaimed or Undeliverable Packages

For orders that have shipped, if the item cannot be delivered due to refusal, extended absence, expiry of the holding period, an incomplete address, refusal at customs clearance or similar reasons, the order is still considered complete.

If an item is not returned to our overseas warehouse and we are unable to inspect it, we cannot issue a refund. With international shipping, undelivered items may go missing without ever being returned.

If the item is returned to our overseas warehouse and passes inspection, we will refund 50% of the item price. This percentage reflects the outbound and return shipping costs and handling fees already incurred. Only this 50% is deducted; no other fees are charged.

If you choose to be refunded in store credit (credit you can use on future purchases), the deduction is reduced to 30%.

If you would like the item reshipped, we can do so with the shipping cost paid by you. Please contact info@emikanorden.com.

If a missed-delivery notice has been left or the carrier's holding period is ending soon, please contact the carrier directly within the holding period to arrange redelivery. Once the holding period expires, the item will automatically be returned.

■ Shipping Delays

Because our products ship from our overseas warehouse in Asia, delivery may take longer due to logistics or customs procedures.

Orders cannot be canceled once they have shipped. Please accept delivery of the item and then follow the steps under "Returns for Personal Reasons."

If you refuse delivery or do not collect the item within the holding period, it will be handled under "Refused, Extended Absence or Uncollected Deliveries" and cannot be accepted as a return.

■ Refunds

If your return is approved, we will refund the item price minus the return fee. The refund is finalized after our overseas warehouse receives and inspects the returned item.

Refunds are made only to the payment method used for the order. We cannot refund to a different payment method or account, or in cash.

If you choose to be refunded in store credit, the return fee is reduced. Please see each section for details.

■ Important Information

We do not offer free returns. All return costs (including international return shipping to our overseas warehouse, duties and other fees) are paid by the customer, except for defective or incorrectly shipped items.

■ Contact Us

For questions about returns and refunds, please contact us below.

Emika Norden
Email: info@emikanorden.com