Shipping policy

■ Processing and Shipping Times

At Emika Norden, we handle every order with care. After your order is confirmed, it takes a few business days (usually 1–5 business days) to prepare and ship your items.

Delivery usually takes 6–20 business days after shipping. Times may vary depending on the region and logistics conditions.

We do our best to get your order to you as quickly as possible, but during sale periods (such as seasonal sales) and for some popular items, it may take longer than usual. Even then, we will keep you updated on your shipment by email.

If you have any questions, feel free to contact us at info@emikanorden.com.

■ Order Tracking

We provide a tracking number with every order so you can check its shipping status at any time. From order confirmation to shipment and delivery, we send automatic emails at each stage to keep you updated on your order.

■ Shipping Costs

Free shipping, with no minimum purchase or other conditions.

Please note that you will be charged a separate shipping fee in the following cases:

• If you send an item back to us for a return
• If you would like a size exchange (shipping cost for the replacement item)
• If you would like an undelivered item to be reshipped

For details, please see our Return & Refund Policy.

■ Shipping Delays

Because our products ship from our overseas warehouse in Asia, delivery may take longer due to logistics or customs procedures.

We do our best to get your order to you as quickly as possible and aim to deliver within the stated delivery times.

If your delivery is significantly delayed beyond the usual delivery time, we will check the shipping status and keep you updated by email. Depending on the situation, we will also do everything we can to help. If you need assistance, please contact info@emikanorden.com with your order number.

We cannot accept cancellations due to delivery delays. We kindly ask that you wait for your order to arrive.

If your delivery is delayed, you can still check its status with your tracking number.

If you refuse delivery or do not collect the item within the holding period, it will be handled under "Refused, Extended Absence or Uncollected Deliveries" in our Return & Refund Policy. The same applies if the reason is a delivery delay.

If you would like to return an item after it arrives, please follow the steps in our Return & Refund Policy.

■ Receiving Your Order

If you are unable to receive your package (for example, because you were not home), the carrier will hold it for a limited time. After that holding period, the package will be automatically returned to the sender.

If a missed-delivery notice has been left or the holding period is ending soon, please contact the carrier directly within the holding period to arrange redelivery.

Even if an item cannot be delivered due to refusal, extended absence, expiry of the holding period or similar reasons, the order is still considered complete. For how refunds are handled in this case, please see our Return & Refund Policy.

Please make sure to enter your shipping address accurately when ordering. The same applies if an order cannot be delivered because of an incomplete or incorrect address.

■ How to Order

1. Choose the item you like, select your size, and click "Add to cart."
2. Review your cart, then click "Check out."
3. Enter your contact details and shipping address accurately.
4. Check the shipping method (shipping is free).
5. Choose your preferred payment method and place your order.

As a rule, orders cannot be canceled once placed. Changes may also not be possible depending on how far processing has progressed. Please be sure to double-check your address, size and quantity before confirming your order.

■ Secure Payment Methods

So you can shop with peace of mind, all transactions on this site are protected by SSL encryption. The following payment methods are available:

• Credit and debit cards: Visa, Mastercard, American Express
• Digital wallets: Apple Pay, Google Pay

■ Receiving Your Order and Reporting Defects

When your item arrives, please check its condition yourself.

If you find a manufacturing defect or shipping damage, please contact info@emikanorden.com within 48 hours of delivery. Please include photos of the entire item and of the defect, a video showing the defect, and a photo of the packaging as delivered.

Please note that after this period, we may not be able to handle visible damage or initial defects.

For details, please see our Return & Refund Policy.

■ Contact Us

For questions about shipping, please contact us below.

Emika Norden
Email: info@emikanorden.com